Terms of Service

Last Updated: 12/10/2025

Welcome to OnDooty Pet Waste Management. By accessing or using our website or services, you agree to the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By scheduling service or making a payment, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please discontinue use immediately.

2. Services Provided

OnDooty Pet Waste Management provides pet waste removal services, including but not limited to:

• Routine pet waste cleanup
• One-time cleanups
• Yard sanitation and deodorizing services
• Commercial and residential service options
• Cat litter box switch-outs

OnDooty and its employees agree to provide services stated in this Agreement in a reliable and trustworthy manner. Services may vary depending on location and availability.

3. Service Area

We currently serve most of North East Ohio communities. If you are outside of our service area, additional fees or restrictions may apply. Take a look at our service area page for more details. (Hyperlink to page)

4. Scheduling & Access

To complete services, clients must provide safe and clear access to the service area.

You agree to:

• Ensure gates are unlocked or provide us with access codes/permissions
• Ensure your pets are secured safely and appropriately depending on their temperament
• Remove excessive obstacles (toys, debris, tall grass) that hinder service
• Cut excessively tall grass that may interfere with our work.

If we cannot access the yard, the service will be marked as Unable to Complete, and a full visit fee may still apply.

5. Hours of Operation

Business and cleaning hours fall between dawn and dusk, Monday through Saturday. Services are usually completed during this time unless we are behind schedule due to unforeseen circumstances like weather or traffic.

6. Appointment Times

OnDooty can not accept specific appointment time requests, but we do send out communications 1 hour before each service to let you know we’re on the way and after we are done to let you know your yard is secure.

7. Waste Volume & Yard Conditions

If the lawn has not been cleaned in an extended period or contains significantly more waste than average, additional charges may apply. Excessively tall grass, snow, leaves, or debris may limit our ability to locate all waste.

We are not responsible for missed waste due to these conditions.

8. Weather Policy

We operate in most weather conditions. However, service may be rescheduled due to:

• Severe storms
• Hazardous conditions
• Extreme temperatures
• Deep snow that prevents waste detection

We will notify clients of delays or rescheduling as soon as possible.

9. Billing & Payments

Clients agree to pay for services according to the pricing provided at signup or booking.

• Payments will be billed monthly.
• Late payments may result in service suspension.
• Returned or declined payments may incur a processing fee.

Subscriptions and recurring services renew automatically unless canceled. Online invoices are sent out on the first of every month.

10. Cancellations & Rescheduling

You may cancel or reschedule a visit with at least 24 hours’ notice. Cancellations with less notice may result in the regular service fee being charged. If we must cancel due to weather or internal reasons, you will never be billed for that visit.

11. Pet Safety & Owner Responsibility

While we love all animals, we require that pets who do not do well with strangers be secured during service to ensure safety for both your pets and our technicians.

You agree that:

• Your pets are non-aggressive
• Your yard is reasonably safe and free of hazards

We are not responsible for injuries to pets or damage to property caused by unsecured animals or unsafe yard conditions.

12. Sanitation

Our tools and footwear are sanitized between yards to prevent cross-contamination to keep your pets healthy.

13. Property Damage

We take care to avoid damage, but we are not liable for:

• Pre-existing yard conditions
• Hidden hazards
• Damage caused by weather, wildlife, or landscape issues

If accidental damage occurs due to our negligence, please notify us within 48 hours so we can review and address the issue.

14. Satisfaction Guarantee

If you are dissatisfied with a service, contact us within 24 hours. We will return to re-clean the area at no additional charge when reasonable.

15. Photographs for Documentation

We take photos of service areas for documentation, quality assurance, or proof of completion. These images will not include personal identifying information unless required for safety verification.

16. Service Termination

We reserve the right to suspend or terminate services at any time, including but not limited to:

• Non-payment
• Unsafe conditions
• Abusive behavior
• Repeated access issues

17. Limitation of Liability

To the fullest extent permitted by law, OnDooty is not liable for:

• Indirect, incidental, or consequential damages
• Personal injury resulting from client negligence
• Damage caused by pets, wildlife, or third parties

Your use of our services is at your own risk.

18. Changes to Terms

We may update these Terms at any time. Continued use of our website or services after changes are posted signifies your acceptance of the updated terms.

19. Contact Us

For questions or concerns, please contact us:

OnDooty Pet Waste Management

Old Brooklyn, OH

info@ondootypwm.com

216-650-4287

We are fully insured and bonded